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Frequently Asked Questions

Shipping

Yes, Mangharam Chocolate Solutions ships most products worldwide, including ChocoMan machines, melters, moulds, and materials. Orders can be placed via our website or by emailing info@makechocolates.com.

Shipping costs are calculated at checkout based on your location and the weight of your order. For bulk or custom orders, please contact us for a shipping quote.

Delivery times vary depending on your location and the products ordered. Please contact us if you have questions about your specific order or requirements.

Returns & Refunds

Products once sold are non-returnable and non-refundable.

No, international orders are non-returnable and non-refundable. Please ensure your country permits entry of the products before ordering. Also, confirm the voltage (220V vs 110V) compatibility of machines before placing orders.

Warranty

Orders for India - Yes, most machines come with a warranty against manufacturing defects. For example, the ChocoMan Two Cute Chocolate Melter has a 6-month warranty, while most of our other machines have a 1-year warranty against manufacturing defects. 

Orders outside India - Warranty is limited to provision of free spares for one year from date of purchase only in case of a manufacturing defect. Shipping charges and customs duty on these to be borne by the buyer. Lifetime technical support over email and phone is guaranteed.    Products must be used as per instructions provided and in a manner consistent with normal usage.

Purchasers outside India

We have happy customers in over 40 countries. International customers can place orders by on our website or by emailing rbmfoods@gmail.com. All communications should be in English. Please provide your full name, company name, complete delivery address, email, and phone number in your order.

 Yes, please see below for some considerations: 

  • Ensure your country permits entry of the products before ordering. We are not responsible for any laws or restrictions that prevent the use of our products in the destination country. 
  • Confirm the voltage compatibility of machines before placing orders. Our machines are built to support 220V but we are happy to customize our machines or provide a transformer if your country supports 110V. 
  • Buyer responsible for all customs duties, taxes and fees, if applicable, in the destination country. 

If you have further questions or need assistance, feel free to contact Mangharam Chocolate Solutions at info@makechocolates.com or via WhatsApp at +91 6363 254 612.

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