Frequently Asked Questions
Machines
Who manufactures ChocoMan Machines? What is the difference between a ChocoMan machine and another brand? Why should we buy your machine?
ChocoMan Machines are manufactured in-house by Mangharams. Our Machines are fabricated from heavy-gauge food-grade 304 Stainless Steel, using the best international-quality motors, gearboxes and switchgear for long life and excellent performance. They are known to give noiseless and trouble-free service for years. Please note that our ChocoMan Mini Spin and ChocoMan Crisp are made by world-class manufacturers in China with technical input from Mangharam.
What is the minimum investment required to start a chocolate enterprise using your machines?
Making Chocolate is an excellent idea as the investment is low. One can start their own business in a limited budget and scale up as the business grows. The budget would, of course depend on production capacity and type of chocolate to be made.
To make moulded chocolate, one could start with a small melter + some moulds and scale up to an all-in-one tempering-cum-moulding machine progressively, We offer a range of Melters starting at Rs.12,000 up to Rs.2 lakhs for a tempering machine for production 5 to 50 kgs per day. We also offer world-class European polycarbonate moulds for a good shine and finish for years.
To make chocolate-coated products, which are in high demand nowadays, we offer combo machines, ChocoMan MiniSpin and ChocoMan Crisp for less than Rs.1 lakh for roasting and panning, for smaller batches. Again, bigger machines can be added to scale up production, as required.
Does the machine come with a guide on how to use it?
Our machines are designed for very easy operation. Each machine comes with an Instruction Manual. One can also view the working of our machines on our YouTube channel, Make Chocolates India
Do you provide training in chocolate making?
We do not provide training in chocolate making. We recommend enrolling in chocolate academies / institutes to get good knowledge and hands-on experience. We have supplied our equipment to some excellent institutes such as Whitecaps and Lavonne in Bangalore and Chocolate Academy by Callebaut and School of European Pastry in Mumbai.
Do the machines come with a warranty?
Generally we offer a one-year warranty in India against manufacturing defects.
In case we need some spares in the future, will you be able to help?
We can supply spares as required. As we manufacture our own machines, spares are readily available with us. The electrical & mechanical components that go into our machines are of world standard and give years of good service. We use motors & gearboxes from Bonfiglioli, switchgear from Siemens, bearings from SKF, so that they are easily available worldwide.
In our experience, we have found that hardly anyone requires spares even in a decade.
What if the machine requires service? Does a technician come? What is the support you provide?
We have no onsite facility for repair. However, in the unlikely event if anything goes wrong with our machine, we are happy to go on a video/WhatsApp call and sort the issue and send required parts if any.
Do you export your machines and products outside of India?
Yes, we export worldwide. Mangharam now has a customer family in 40 countries. Our machines are being used in Japan, Australia, Bhutan, Bangladesh, Nepal, Singapore, Maldives, UK, UAE, Angola, Kenya, Nigeria, Guyana and many more countries.
What about countries that use 110 volts power supply?
For countries that use 110V power, we provide a transformer that enables one to use our machine in countries where the voltage is 110V.r Description
What capacity machines are available?
We have various machines with a capacity of about 3 to 75 kgs production per day. As customers scale up production, they can add more machines as required.
How long can I run the machine without stopping it?
Our machines are equipped with heavy-duty motors and gearboxes of international quality & our machines can easily run without stopping for the eight-hour shifts or even longer.
What is the best melting & tempering machine for a startup chocolate brand?
For a start-up, we would recommend a motorised chocolate machine such as our ChocoMan 15 Neo. ( Click here to explore its features, give link)
What kind of chocolates and products can we produce with your machines?
You can make a wide range of chocolates and products from our range of machines. In the chocolate range, bonbons, pralines, bars, health bars, 3d chocolates, personalised chocolates, coated/panned nuts, dates, berries etc, diced ganache, chocolate from scratch using cocoa beans, nut butters, enrobed chocolates and more.
Moulds
What is your return policy?
Products once sold are non-returnable and non-refundable.
Can I return international orders?
No, international orders are non-returnable and non-refundable. Please ensure your country permits entry of the products before ordering. Also, confirm the voltage (220V vs 110V) compatibility of machines before placing orders.
Colours
Do your products come with a warranty?
Orders for India - Yes, most machines come with a warranty against manufacturing defects. For example, the ChocoMan Two Cute Chocolate Melter has a 6-month warranty, while most of our other machines have a 1-year warranty against manufacturing defects.
Orders outside India - Warranty is limited to provision of free spares for one year from date of purchase only in case of a manufacturing defect. Shipping charges and customs duty on these to be borne by the buyer. Lifetime technical support over email and phone is guaranteed. Products must be used as per instructions provided and in a manner consistent with normal usage.
Purchasers outside India
How can I place an order for delivery outside India?
We have happy customers in over 40 countries. International customers can place orders by on our website or by emailing rbmfoods@gmail.com. All communications should be in English. Please provide your full name, company name, complete delivery address, email, and phone number in your order.
Are there any special considerations for international orders?
Yes, please see below for some considerations:
- Ensure your country permits entry of the products before ordering. We are not responsible for any laws or restrictions that prevent the use of our products in the destination country.
- Confirm the voltage compatibility of machines before placing orders. Our machines are built to support 220V but we are happy to customize our machines or provide a transformer if your country supports 110V.
- Buyer responsible for all customs duties, taxes and fees, if applicable, in the destination country.
If you have further questions or need assistance, feel free to contact Mangharam Chocolate Solutions at info@makechocolates.com or via WhatsApp at +91 6363 254 612.